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Secret Shopper Service
Golf Concepts, Inc. feels there is high value in undergoing a "secret shopper" assessment in the operational areas of your facility.
As Golf Course and Golf Facility Consultants, we will perform the following, according to your request:
  • An evaluation of the targeted departmental area/areas, with strengths and weaknesses noted.
  • An examination of policies and procedures for the targeted area/areas.
  • An examination of the present training plan for the departmental area/areas.
  • Recommendations on change with a detailed report.
  • Rewriting of policies and procedures for the targeted area/areas.
  • Training of all department personnel with regard to recommended changes.

After undergoing our secret shopper service assessment, you will feel confident that the operational areas assessed will be performing at peak efficiency.