Secret Shopper Service

Golf Concepts, Inc. feels there is high value in undergoing a “secret shopper” assessment in the operational areas of your facility.
As Golf Course and Golf Facility Consultants, we will perform the following, according to your request:
  • An evaluation of the targeted departmental area/areas, with strengths and weaknesses noted.
  • An examination of policies and procedures for the targeted area/areas.
  • An examination of the present training plan for the departmental area/areas.
  • Recommendations on change with a detailed report.
  • Rewriting of policies and procedures for the targeted area/areas.
  • Training of all department personnel with regard to recommended changes.
  • Golf Business planning assessment
After undergoing our secret shopper service assessment, you will feel confident that the operational areas assessed will be performing at peak efficiency.